LASA TERMS & CONDITIONS

Last Updated: July 2026

Welcome to LASA (Lala Salama Mattress). By placing an order with LASA, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About LASA

LASA is a premium mattress brand operated by Sculpt Group, providing high-quality mattresses and sleep products across Tanzania.

2. Products

LASA currently offers:

  • LASA Comfort Mattress
  • LASA Essential Mattress (available at a later stage)
  • LASA Sleep Accessories

Product colours, fabrics and finishes displayed online are for illustration purposes and may vary slightly due to photography, lighting and manufacturing tolerances.

3. Ordering

Orders may be placed through:

  • Website
  • WhatsApp
  • Social Media
  • Authorised Sales Representatives
  • Approved Retail Partners

All orders are subject to acceptance and stock availability.

LASA reserves the right to decline or cancel any order where necessary.

4. Pre-Orders

Certain products may be sold as Pre-Orders.

By placing a Pre-Order, you acknowledge that the product is not immediately available for dispatch.

Estimated delivery period:

4–6 Weeks

Delivery dates are estimates only and may vary due to:

  • Shipping delays
  • Customs clearance
  • Manufacturing schedules
  • Force majeure events

LASA will keep customers informed of significant delays.

5. In-Stock Orders

Where inventory is available, LASA aims to dispatch and deliver orders within:

24 Hours (Dar es Salaam)

Upcountry deliveries typically require 2–5 business days, depending on destination and logistics availability.

Delivery times are estimates and are not guaranteed.

6. Pricing

All prices are displayed in Tanzanian Shillings (TZS).

Prices may change without prior notice.

Confirmed orders will retain the price agreed at checkout.

7. Payment

Accepted payment methods include:

  • Bank Transfer
  • Mobile Money
  • Debit/Credit Card
  • Other approved payment methods

Orders are only confirmed after payment has been successfully received.

8. Delivery

Customers are responsible for ensuring:

  • Correct delivery address
  • Accurate contact information
  • Someone is available to receive the order

If delivery cannot be completed due to incorrect information or customer unavailability, additional delivery charges may apply.

9. Inspection Upon Delivery

Customers should inspect the packaging upon delivery.

Any visible shipping damage should be reported within 24 hours together with photographs.

Failure to notify LASA within this period may affect warranty or replacement eligibility.

10. Returns & Refunds

Due to hygiene and product integrity requirements, LASA maintains the following return policy:

Mattresses

A mattress cannot be returned or refunded once it has been:

  • Removed from its vacuum packaging
  • Opened from its sealed box
  • Unrolled or allowed to expand

unless the mattress has a verified manufacturing defect covered under warranty.

Examples include:

  • Torn stitching caused during manufacturing
  • Foam defects
  • Structural defects
  • Manufacturing faults affecting normal use

Returns will not be accepted for:

  • Change of mind
  • Incorrect size selected by the customer
  • Comfort preference
  • Personal firmness expectations
  • Normal softening after use
  • Minor cosmetic imperfections that do not affect performance
  • Damage caused by misuse, improper handling or improper storage

11. Damaged or Incorrect Orders

If you receive:

  • Wrong product
  • Incorrect size
  • Manufacturing defect

please notify LASA within 48 hours of delivery with:

  • Order number
  • Photos
  • Description of the issue

LASA will inspect the claim and determine the appropriate remedy.

12. Warranty

LASA products are covered by the applicable manufacturer’s warranty against manufacturing defects.

The warranty does not cover:

  • Abuse
  • Misuse
  • Improper foundations
  • Stains
  • Burns
  • Water damage
  • Normal wear and tear
  • Accidental damage

Warranty claims may require inspection before approval.

13. Customer Responsibilities

Customers should:

  • Use a suitable bed base
  • Rotate the mattress as recommended
  • Keep the mattress clean and dry
  • Follow all care instructions

Failure to do so may void the warranty.

14. Limitation of Liability

LASA shall not be liable for indirect, incidental, consequential or special damages arising from the purchase or use of its products, except where liability cannot legally be excluded.

15. Product Availability

LASA continually improves its products.

Specifications, fabrics, colours and packaging may change without prior notice.

16. Intellectual Property

All LASA names, trademarks, product designs, photographs, graphics and website content remain the property of Sculpt Group and may not be reproduced without written permission.

17. Governing Law

These Terms & Conditions shall be governed by the laws of the United Republic of Tanzania.

Any disputes shall be subject to the jurisdiction of the competent courts of Tanzania.

18. Contact

For customer support, warranty claims or order enquiries:

LASA – Lala Salama Mattress

Email: [email protected] (or your preferred email)

Phone: +255 XXX XXX XXX

Website: www.lasasleep.com

Important Notice

By completing your purchase, you acknowledge and agree that:

  • Pre-orders may require 4–6 weeks before delivery.
  • In-stock orders are generally delivered within 24 hours in Dar es Salaam (subject to availability and logistics).
  • Once a mattress has been opened, unboxed, or unrolled, it cannot be returned or refunded unless LASA confirms a manufacturing defect covered under its warranty.
  • Estimated delivery dates are provided in good faith but are not guaranteed and may be affected by circumstances beyond LASA’s reasonable control.